Support and Service

Contacting Our Technical Support Team
Expert Technical Support For Your Heat Pump

Freedom Heat Pumps offer in house technical support from our team of knowledgeable technicians, across our entire heat pump range. Freedom Heat Pump is an approved distributor for the following brands:

  • Midea UK exclusive sole distributor
  • Samsung EHS value added distributor
  • Hitachi Yutaki value added distributor
  • Clausius value added distributor

If you cant find the answers you are looking for within our FAQ section or on our online fault finding videos in our download section, one  of our technical support engineers are on hand to help.

Call Freedom Heat Pumps technical support team on 0238 017 9121 between 9am and 5pm, Monday to Friday or a email Alternatively you can submit the form below and a member of the team will be in contact.

Technical Support Enquiry From

Technical Support Videos & Documents

Midea Fault Finding Videos
Click Here to Discover
Samsung Fault Finding Videos
Click Here to Discover
Fault Finding Documents
Fault Code Documents
Heat Loss Calculation
Request a Heat loss calculation
Frequently Asked Questions
Heat Pump Warranties
Fault Code Documents
Incredible value heat pump pricing
We are one of the biggest heat pump distributors in the UK, so we can secure equipment at the best possible prices and pass these savings onto you.

Bespoke heat pump system design – We aim to make heat pump installations simple, but sometimes there may be an installation that requires a dedicated plumbing and electrical system design and schematic to work with a particular application. We can provide bespoke system designs.

Heat Loss calculations –Our Heat loss calculations are produced in line with industry standards such as BS EN12831. We are also more than happy to provide free use of our software to customers who would need it.

Get A Heat Loss Calculation Today
in-house software
Using our in-house software, we can provide a heat loss calculation and quotation in 24-48 hours.

Send your information now – and we will do the work for you.

Full install components packs – As an independent distributor, we have the ability to supply 95% of the kit you’ll require, including but not limited to circulation pumps, low loss headers, feet, flow meter etc.

Equipment selections – In many circumstances you may not be sure which heat pump you require. We can provide a selection of options to make sure you offer the most suitable heat pump to your customer for their project.

Radiator sizing – Incorporated into our heat loss calculation software is a handy radiator sizing tool. This will help you select the correct size radiator in relation to the room’s heat loss.

Manufacturer Accredited heat pump training – Head over to our Training section for more information on the branded installation training we offer

Get a Quote Today
Get in touch

Cant find what you're looking for?

Contact a member of the Freedom Heat Pump team between 8am and 5pm, Monday to Friday or if your trying us out of hours leave us an enquiry and we will get back to you within 1 business day.

Don’t miss out on our latest offers and newsletters

Promotions, Product Launches, Industry Events & Newsletters