Warranty Information

Freedom Heat Pumps

We thank you for purchasing your unit through us! As always Freedom Heat Pumps are constantly looking for new ways to help support you the installer, whilst working closely with the manufacturers. We have provided the correct links and information regarding warranties and registration below.

*Please note Freedom Heat Pumps does not offer extended warranties. Our products are sold with a manufacturer's warranty only.*

In Need Of Freedom's Heat Pumps
After Sales Technical Support

What does Freedom Heat Pumps After Sale Technical Support Include?

  • Fault finding, diagnosis and resolutions
  • We will process any warranty claims directly with the manufacture and provide the technical support you require
  • Remote technical support to support you throughout your installation
  • Support and guidance when commissioning and servicing

Need to contact the team?

Email: Technical@freedomhp.co.uk

Call: +44 (0) 2380 179 121

Samsung Warranty

Samsung Gen6 & HT Quiet

Samsung offers a 2-year standard warranty on all heat pumps.  

To gain Samsung’s extended 7-year warranty, follow these steps:

  1. Register on Samsungs Partner Portal – Create an account 
  2. Complete Samsung online FREE Training – How to access the training 
  3. Fill out the Samsung warranty registration form and email it to warranty.ac@samsung.com

To gain Samsung’s extended 7-year warranty with Samsung directly, please read the T&Cs found below.

Warranty Terms & Conditions

Contact information: 01932 575604 or warranty.ac@samsung.com

Samsung Warranty Form
Hitachi Warranty

Hitachi Yutaki Range

Your Hitachi Warranty is valid for 60 months (5 years) from the date of invoice there is no registration required.

Read the full T&C’s by clicking on the link below

Warranty Terms & Conditions 

Need to make a warranty claim?

Please contact our technical support team on 02380 179 121

Midea Warranty

M-Thermal Monobloc Air Source Heat Pump

Standard Midea Heat Pump warranty is two years.

Mi Pro Installer – If you have completed a Freedom Heat Pumps online training course, you will be eligible for the seven year Midea warranty T&Cs apply; the warranty is from the date of invoice, and the unit must be registered on the Mi Pro Portal.

Mi Pro Elite Installer – If you have completed a Freedom Heat Pumps in-person training course and registered 10 Midea Heat Pumps on the Mi Pro Portal, you will be eligible for the ten year Midea warranty T&C’s apply. The warranty is from date of invoice and the unit must be registered on the Mi Pro Portal.

Midea Warranty Terms & Conditions 


Mi Pro Portal