Warranty Registration form

The Form must be completed By The Installing Contractor Only

User Agreement

This warranty registration gives an automatic 3-year warranty from the date the unit gets to site, this can be extended in years 3 and 5 to make it a full 7-year warranty.

Labour allowance will be credited to the installers account with an allowance of £50 for site attendance, £50 for replacement of parts and up to £200 allowance for more complicated issues.

Terms and Conditions

This warranty covers the Samsung or Hitachi components only. The warranty does not cover radiators, cylinders, UFH, valves, pumps etc.

Replacement of small parts, printed circuit boards, fan motors, internal water pumps, expansion valves, coils £50 + vat

Larger works where an FGAS engineer is required which includes but is not limited to replacement of compressors, refrigerant leaks, etc £200 + vat

All warranty claimants will also be entitled to a site attendance fee of £50.00 to cover the cost of travelling time and mileage**

Any additional labour charges or travel expenses are NOT covered.

In order to maintain your extended warranty, you will need to have a maintenance agreement in place and ensure that required checks are carried out annually

** One attendance fee per serial number, per month will be accepted. Freedom HP reserves the right to amend the warranty policy procedure without notice.

Contact Us


Sales - 02380 274 833

Technical - 02380 179121