Support and Service We Offer

Pre Sales Support
What we offer
Manufacturer Accredited Heat Pump Training

If this is your first heat pump project, Freedom Heat Pumps can provide manufacturer accredited training and system manuals to guarantee a successful install.

Suite Of Images and Brochures For Marketing

We have a dedicated marketing support company who work closely with our manufacturer supply partners. This ensures we have the most up-to-date content, images and logos for you to use on your own marketing materials (vehicles, print etc.) Email for further information.

Heat Loss Calculation Software

Our heat pump specific heat loss calculations are produced in line with industry standards such as BS EN12831 (MSC accredited install). We are also more than happy to provide free use of our software to customers who would like it.

Radiator Sizing

Incorporated into our heat loss calculation software is a handy radiator sizing tool. This will help you select the correct size radiator in relation to the room’s heat loss.

Bespoke Heat Pump System Design

We aim to make heat pump installations simple, but sometimes there may be an installation that requires a dedicated plumbing and electrical system design and schematic to work with a particular application. We can provide bespoke system designs.

Full Install Component Packs

As an independent distributor, we have the ability to supply 95% of the kit you’ll require, including but not limited to circulation pumps, low loss headers, feet, flow meter etc.


After Sales Support
What we offer
Next Day Delivery To Site

Every month, we make 100s of next day deliveries to site or branch, with our in-house delivery service.

Amazing Customer Service

We have amazing team who will make contact to check before and after delivery to ensure everything runs as smoothly as possible. Our team is trained to answer any questions or queries and offer solutions in a timely manner.

On Site Commissioning

We offer free on-site commissioning to ensure that your install is signed off by experts within the industry.

Remote Technical Support

With over 10 years of technical support experience collectively, you can rest assured that our team will provide solid, honest technical support over the phone.

On Site Support

Should you have any problems with your heat pump equipment, we have a dedicated technical support team who can assist on site free of charge.

Expert Technical Support For Your Heat Pump

Freedom Heat Pumps offer in house technical support from our team of knowledgeable technicians, across our entire heat pump range. Freedom Heat Pump is an approved distributor for the following brands:

  • Midea UK exclusive sole distributor
  • Samsung EHS value added distributor
  • Hitachi Yutaki value added distributor
  • Clausius value added distributor

If you cant find the answers you are looking for within our FAQ section or on our online fault finding videos in our download section, one of our technical support engineers are on hand to help.

Call Freedom Heat Pumps technical support team on 0238 017 9121 between 9am and 5pm, Monday to Friday or a email Alternatively you can submit the form below and a member of the team will be in contact.

Technical Support Enquiry From

Technical Support Videos & Documents

Midea Fault Finding Videos
Click Here to Discover
Samsung Fault Finding Videos
Click Here to Discover
Fault Finding Documents
Fault Code Documents
Get in touch

Find out why 100’s of installers believe that the secret to a successful installation is Freedom.

Freedom Heat Pumps pride ourselves on being the UK’s no.1 independent heat pump only trade distributor. You will be hard-pressed to find a more dedicated, passionate and knowledgeable team anywhere else in the industry.